![]() So the first step in solving the problems here is to determine if the problem is associated with the files themselves, the operating system (embedded QT structures), the QT Player GUI in use, support files associated with the QT Player GUI in use, a system security issue, etc. Thus, if any of the other users were upgrading from a pre-Mavericks version of Mac OS X to El Capitan for the first time, then their problem could be associated with the codecs used to create their files. For instance, the above users indicated the problem began following the Mac OS X v10.11.5 upgrade but only one individual indicated that the upgrade was from v10.11.3 to v10.11.5 version of the Mac OS. The problem as stated by the original poster (OP), as well as most follow up posters, provides insufficient information to provide a specific solution to the stated "issue." That is to say, there could be several different issues at work here for different users. While Apple may monitor these forums on a periodic basis, it rarely participates in these forums once they are up and running on their own. If you want to report the problem to Apple formally, then use the Product Feedback or Apple Developer Bug Reporter forms as needed. So is there any headway with this from Apple? From your desktop select the Go menu while holding the Option key on your keyboard and select Library open the Preferences folder and drag the following files to your trash:Ĭom.plistĬom. ![]() Make sure that Quicktime is not running.Ģ. To delete QuickTime preferences follow the steps below:ġ. If the other user account is affected then it may require a re-install of QuickTime which as far as I know can only be done by re-installing OS X now. When logged into another account on your machine, try to open QuckTime and check if you have the same problem, if it works we just need to clear the preference files for QuickTime from your account to fix the issue. If you don't have another user account enabled follow the steps at OS X El Capitan: Set up users on your Mac or if you have the Guest user enabled you can log into this. This is a strange one, though hopefully one that is easy to fix, to test you'll need to switch into another user account on your Mac.
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